SHIPMENT TRACKING

Thank you for shopping with us at Univea.shop! We understand that tracking your order is important to you, and we want to make the process as seamless as possible. Here are a few ways you can track your order:

Shipment Notification E-mail(s): Once your order has been shipped, you will receive a Shipment Notification E-mail. This email will contain the tracking information for your package(s). If you have multiple items in your order, please note that you may receive more than one Shipment Notification E-mail if the items are shipping separately.

Order Confirmation Page: After placing your order, you will be directed to an Order Confirmation Page. This page will display the details of your order, including the tracking information if it is available at that time.

Account Section on univea.shop / shopify App: If you have created an account with us, you can log in to the Account section on our website or app to track your order. Simply navigate to the "Order History" or "Track Order" section, and you will find the relevant tracking information.

If you have any concerns or questions about the tracking information for your order, please don't hesitate to reach out to our Customer Service team. We are here to assist you.

Note: If you have recently received tracking information but notice that there has been no activity or movement for more than 5 business days on the shipping carrier's page, we recommend contacting our Customer Service team for further assistance. They will be able to investigate the issue and provide you with an update on the status of your shipment.

CHANGING SHIPPING ADDRESS

At UNIVEA, we strive to provide a seamless and efficient shopping experience for our customers. As part of our commitment to delivering your order accurately and promptly, we have implemented a policy regarding shipping addresses.

Shipping Address Change

Once an order is placed on our website, we are unable to change the shipping address. It is crucial to ensure that the shipping address entered during the checkout process is accurate and up to date. This policy is in place to prevent any delays or complications in the delivery of your order.

Shipping Address Verification

Before finalizing your purchase, please double-check the shipping address you provide. Our system verifies the shipping address entered during the checkout process to ensure its accuracy. This verification process helps us maintain the highest level of order accuracy and customer satisfaction.

Shipping Address Importance

The shipping address you provide is essential for the successful delivery of your order. It serves as the destination where our dedicated shipping partners will deliver your package. To avoid any inconvenience or potential issues, please ensure that the shipping address is complete, including all necessary details such as apartment numbers, suite numbers, or any other relevant information.

Order Fulfillment

Our team works diligently to process and fulfill orders promptly. Once an order is placed, our warehouse team begins preparing it for shipment. This efficient process allows us to dispatch your order quickly and ensures that it reaches you in a timely manner.

Ensuring a Smooth Delivery

To ensure a smooth delivery process, we kindly request that you carefully review your shipping address before completing your purchase. If you notice any errors or need to make changes, please do so before finalizing your order. This attention to detail will help us deliver your package accurately and efficiently.

Contacting Customer Support

If you have any questions or concerns regarding your shipping address or need assistance with your order, our dedicated customer support team is here to help. Please reach out to us at info@univea.shop and we will be happy to assist you.

Conclusion

Thank you for choosing UNIVEA for your brain teaser toy needs. By adhering to our shipping address policy, we can ensure a smooth and hassle-free delivery experience. We appreciate your understanding and cooperation in providing accurate shipping information, allowing us to deliver your order to the address you specified during the checkout process.

LOST OR STOLEN PACKAGES

As experts in the ecommerce industry, we understand that carrier issues and delays can sometimes occur. It is not uncommon for a package to be scanned as "Delivered" by the carrier when it is still out for delivery. In such cases, the carrier will typically deliver the parcel within the next four business days.

If it has been four business days since your order was marked as "Delivered" by the carrier and you have still not located your package, we recommend following these steps:

1. Check the area surrounding your delivery address to ensure that the package was not left in a different location.
2. Contact our Customer Service team for further assistance. They will be able to provide guidance and support in locating your package.

Please note that UNIVEA, as a responsible ecommerce store, is not liable for missing packages that have been marked as delivered by the carrier. If you believe that your package was mis-delivered, we recommend filing a claim directly with the carrier. They will be able to investigate the issue and provide further assistance.

It is important to note that at this time, we are not able to offer reshipment orders or exchanges for missing packages. If your package is missing and you wish to receive the items, we kindly ask that you place a new order with us.