Shipping Policy

Shipping Policy

We charge a default shipping fee of $9.

Orders totaling over $79 qualify for free shipping.

Shipping Methods: United States Postal Service (USPS) or Cainiao Economy.

Most items will ship from China within 1-3 business days. All orders are processed Monday through Friday (GMT+8)

Order Cut-off Time
Orders placed before 6:00 PM (GMT+8) on business days will be processed and prepared for shipment the same day.
Orders placed after 6:00 PM (GMT+8), or on weekends and public holidays, will be processed on the next business day.

U.S. Shipping:

Orders are typically processed and shipped within 1-3 business days. You will receive your order within 8-28 business days. (Total delivery time)

Europe, Southeast Asia, Asia, and Oceania:

Orders are typically processed and shipped within 1-3 business days. Delivery is expected within 11-33 business days. (Total delivery time)

**Please note:** Unforeseen circumstances such as holidays, natural disasters, or pandemic situations may affect delivery timelines.

Regarding Pre-order and Backordered Items

If your order includes pre-order or backordered items, we will ship available items immediately and reship backordered items as soon as they arrive.

Therefore, if you receive only part of a multi-item order, rest assured the remaining items will ship shortly.

Taxes & Duties: For international orders, any import duties, taxes, or customs fees are the responsibility of the recipient and are not included in the shipping cost.

Order Tracking

You will receive a confirmation email and/or SMS (if a phone number was provided) containing your tracking number and a link to check your package status.

You can visit our tracking page (Track Your Order)

to check your package status.

Tracking information typically appears within 1-3 business days.

Incorrect Address Disclaimer

It is the buyer's responsibility to ensure the provided shipping address is accurate.

We strive to process orders and ship promptly to allow for timely correction of incorrect addresses. If you notice an address error, please contact us immediately at info@univeapuzzle.com.

 

Return Policy

By placing an order with UNIVEA PUZZLE, you agree to bear the cost of return shipping.

For specific return procedures, please refer to Refund Policy

Lost or Stolen Packages

UNIVEA PUZZLE is not liable for lost or stolen packages.

If tracking information shows the package was delivered to the specified address but you did not receive it, please report the loss to the relevant logistics company using the information provided on the tracking page.

For assistance, contact our customer service team: info@univeapuzzle.com