Frequently Asked Questions (FAQ)
FAQ
Frequently asked questions about our puzzles.
01 What types of puzzles do you offer?+
We offer a variety of puzzles including wooden puzzles, brain teasers, family puzzles, and special edition designs for collectors and gift buyers.
02 How do I choose the right puzzle for me?+
You can choose based on difficulty level, design style, number of pieces, and whether you want a relaxing experience or a more challenging puzzle-solving session.
03 Are your puzzles suitable for children?+
Some of our puzzles are suitable for children, while others are designed for teens and adults. Please check the recommended age and difficulty listed on each product page.
04 Can I order a custom puzzle?+
Yes, we may offer custom puzzle options depending on the design and order quantity. Contact our support team for details about personalization and lead time.
05 What should I do if a puzzle piece is missing?+
Please contact our customer service team with your order number and product name. We will do our best to help resolve the issue as quickly as possible.
06 How should I care for my puzzle?+
Store your puzzle in a dry place, avoid direct sunlight, and keep pieces in the original box or a sealed bag when not in use to preserve quality.
07 Do you offer international shipping?+
Yes, we offer international shipping services. For details, please refer to our Shipping Policy page.
08 What is your return policy?+
We accept returns for eligible items within the stated return period. Products must be unused and in original condition. Please review our return policy page for full details.
09 How do I contact customer service?+
You may contact us directly at info@univeapuzzle.com. Average processing time: 1–2 business days (GMT+8).