1. What types of puzzles do you offer?
We offer a wide variety of puzzles, including jigsaw puzzles, crosswords, Sudoku, brain teasers and 3D puzzles. Our collection is designed to cater to puzzle lovers of all ages and skill levels.
2. How do I choose the right puzzle for me?
Choosing the right puzzle depends on your interests and skill level. If you enjoy visual challenges, jigsaw puzzles may be a good fit for you. If you enjoy word games, try our crossword puzzles. Sudoku is a great choice for logic and number lovers. Our website provides detailed descriptions and difficulty levels to help you find the perfect puzzle.
3. Are your puzzles suitable for children?
Yes, we have puzzles designed specifically for children. These puzzles are age-appropriate, safe and educational, helping to develop problem-solving skills, hand-eye coordination and cognitive abilities.
4. Can I order a custom puzzle?
Of course you can! We offer custom puzzles where you can turn your favourite photo or artwork into a puzzle. This makes it a unique and personalised gift for any occasion. Please contact our team at info@univea.shop
5. What if a puzzle piece is missing?
If you find that a puzzle piece is missing, please contact our customer service team at info@univea.shop with your order details. We will arrange to ship the missing piece to you or provide a replacement puzzle if necessary.
6. How do I care for my puzzle?
To keep your puzzle in good condition, store it in a cool, dry place. Avoid exposing it to direct sunlight or moisture. For jigsaw puzzles, consider using a puzzle mat or board for easier assembly and storage.
7. Do you ship internationally?
Yes, we ship internationally to most countries. Shipping costs and delivery times vary depending on the destination. Shipping to Austria is not currently supported, you can find more details about our shipping policy on our website
8. What is your return policy?
We accept returns within 30 days of purchase. The puzzle must be in its original condition and packaging. Please contact our customer service team to initiate a return and obtain a return authorization number.
9. How do I contact customer service?
You can contact our customer service team via email at info@univea.shop. Our customer service hours are Monday through Friday, 9am to 6pm EST.
