Frequently Asked Questions (FAQ)

FAQ

Frequently asked questions about our puzzles.

01 What types of puzzles do you offer?+

We offer a variety of puzzles including wooden puzzles, brain teasers, family puzzles, and special edition designs for collectors and gift buyers.

02 How do I choose the right puzzle for me?+

You can choose based on difficulty level, design style, number of pieces, and whether you want a relaxing experience or a more challenging puzzle-solving session.

03 Are your puzzles suitable for children?+

Some of our puzzles are suitable for children, while others are designed for teens and adults. Please check the recommended age and difficulty listed on each product page.

04 Can I order a custom puzzle?+

Yes, we may offer custom puzzle options depending on the design and order quantity. Contact our support team for details about personalization and lead time.

05 What should I do if a puzzle piece is missing?+

Please contact our customer service team with your order number and product name. We will do our best to help resolve the issue as quickly as possible.

06 How should I care for my puzzle?+

Store your puzzle in a dry place, avoid direct sunlight, and keep pieces in the original box or a sealed bag when not in use to preserve quality.

07 Do you offer international shipping?+

Yes, we offer international shipping services. For details, please refer to our Shipping Policy page.

08 What is your return policy?+

We accept returns for eligible items within the stated return period. Products must be unused and in original condition. Please review our return policy page for full details.

09 How do I contact customer service?+

You may contact us directly at info@univeapuzzle.com. Average processing time: 1–2 business days (GMT+8).