Privacy Policy

Effective Date: [March 16, 2026]

This Privacy Policy describes how UNVIEA Puzzle (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from https://unvieapuzzle.com (the “Site”), or otherwise interact with us.

1. Who We Are

UNVIEA Puzzle

11/F, Unit 1, Block 3, Huishuiwan Apartment, No. 36 Jinpan Road,

Longhua District, Haikou City, Hainan Province, 570216, China

Email: info@unvieapuzzle.com

2. Personal Information We Collect

We may collect the following categories of personal information:

A. Information you provide directly

When you place an order, contact us, subscribe to emails, or otherwise interact with the Site, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account details, if you create an account
• Any information you provide in customer service messages or forms

B. Payment information

We accept payments through PayPal. When you make a payment, your payment information is processed by PayPal in accordance with PayPal’s own privacy practices. We do not store your full payment card information on our servers.

C. Automatically collected information

When you browse the Site, we and certain third parties may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring website or source
• Interactions with the Site
• Cookie identifiers and similar tracking data

D. Marketing and analytics data

If you consent where required, we may collect data through tools such as:

• Google Analytics
• Meta Pixel

These tools help us understand how visitors use the Site, measure advertising performance, improve our marketing, and optimize the customer experience.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Provide shipping, returns, and customer support
• Communicate with you about your order or inquiries
• Detect, prevent, and investigate fraud, abuse, or security issues
• Improve our products, services, website functionality, and user experience
• Analyze traffic, usage trends, and performance
• Send promotional emails, newsletters, and marketing communications where permitted by law or based on your consent
• Show and measure relevant advertising
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce our Terms of Service and other policies

4. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (“EEA”) or the United Kingdom, we process your personal information only where we have a valid legal basis, including:

• Performance of a contract — to process orders, deliver products, and provide support
• Legitimate interests — to operate, secure, and improve our business, where those interests are not overridden by your rights
• Consent — for certain cookies, analytics, advertising, and email marketing where required
• Legal obligation — to comply with applicable laws and regulations

5. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate the Site and, where permitted, to analyze traffic and improve advertising performance.

These technologies may be used for:

• Essential website functionality
• Shopping cart and checkout features
• Security and fraud prevention
• Analytics and performance measurement
• Advertising attribution and remarketing

For visitors in jurisdictions where consent is required, we will request your consent before using non-essential cookies or similar tracking technologies. You can manage cookies through your browser settings and, where available, through our cookie banner or consent preferences tool.

6. Google Analytics and Meta Pixel

We use Google Analytics to understand how visitors use our Site, such as which pages are visited and how users interact with content.

We use Meta Pixel to measure the effectiveness of our advertising, understand actions taken on our Site, build audiences, and optimize our ad campaigns.

These providers may collect information from your browser or device and may use cookies or similar technologies in accordance with their own privacy policies.

You can learn more about how these providers handle data through their own privacy notices and settings.

7. Email Marketing

If you subscribe to our newsletter or otherwise opt in to receive marketing messages, we may send you promotional emails about our products, offers, and updates.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us at info@unvieapuzzle.com

We will continue to send transactional or service-related communications when necessary, such as order confirmations or shipping updates.

8. How We Share Personal Information

We may share your personal information with trusted third parties only as necessary, including:

• Website and e-commerce platform providers
• PayPal, for payment processing
• Shipping, logistics, and fulfillment providers
• Analytics providers, including Google Analytics
• Advertising and marketing partners, including Meta
• Customer support or email service providers
• Professional advisors, such as accountants, legal advisors, or auditors
• Government, regulatory, or law enforcement authorities, where required by law

We do not sell your personal information for money.

9. International Transfers

Because we are based in China and may use service providers located in other countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we take reasonable steps to ensure that such transfers are made with appropriate safeguards.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Complete transactions and provide customer support
• Maintain business and tax records
• Comply with legal, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements

Retention periods may vary depending on the type of data and legal requirements.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability, where applicable
• Lodge a complaint with a data protection authority or regulator

To exercise any of these rights, please contact us at: info@unvieapuzzle.com

We may need to verify your identity before responding to your request.

12. U.S. State Privacy Rights

If you reside in certain U.S. states, you may have additional privacy rights under applicable law, such as the right to know, access, delete, or correct personal information, and in some cases to opt out of certain targeted advertising or profiling activities.

To make a privacy request, please contact us at info@unvieapuzzle.com.

13. Children’s Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from children under the age of 13, or under any higher minimum age required by applicable local law.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

14. Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

15. Third-Party Links and Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will revise the “Effective Date” above and post the updated version on this page.

17. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:

UNVIEA Puzzle

Contact

name: Ashilin

Email: info@unvieapuzzle.com